COUNSELING PROGRAM MANAGER

The Nitty Gritty: 
 

Qualifications 

  • MSW required, registration with the BBS an asset;

  • 2+ years experience providing cynical counseling to trans and queer people;

  • 1+ year experience developing clinical trainings for mental health providers;

  • Familiarity with anti-oppressive and trauma-informed frameworks;

  • Oral and written fluency in Spanish an asset;

  • Experience with narrative therapy and feedback-informed treatment an asset

Cultural Competency & Fit
The ideal candidate will have demonstrated experience in organizations that provide health, mental health, harm reduction, and social service delivery with communities affected by systematic marginalization due to poverty, gender identity, racism, disability, health and stigma. They will be ethically-minded, a self-starter, and a strong communicator who can manage multiple projects in a continuously changing environment. 


At-A-Glance
Reports to the Director of Mental Health

Salary/Benefits: $52,000 per year, hourly. Organization covers 90% of Kaiser medical insurance, Guardian dental & vision. Flexible Spending Account (FSA) for medical and childcare, short term disability and life insurance. 120 hours of PTO per year - 16 hours additional every 2 years of employment, additional health-related time off earned at 1 hour per 17 hours worked, and 21 paid holidays a year.

Hours:  Daytime Monday through Friday, some evenings and Saturdays required.

Accessibility
Work site is located on the second floor of a building with no elevator access.
 

Start Date: 
As soon as possible
 

Closing Date: 
Posting will remain open until an appropriate candidate is found. Applications to be submitted to Ryan Tieu, Executive and Mental Health Director. Please send your resume, cover letter, and a short writing sample to ryan@ghcmail.org.

 

Provider Training

  • Provide ongoing clinical trainings, support, task supervision, and field instruction;

  • As part of the recruitment team, identify, interview, and orient new counselors to GHC policies, procedures, mission, values, and practice frameworks;

  • In collaboration with the recruitment team, coordinate CORE trainings and related activities;

  • Identify, collaborate, and liaise between Field Instructors, Clinical Director, Supervisors, and/or Field Coordinators to create training and curricula;

  • Be a vocal and visible authority in trans mental health as a conference presenter, external trainer, and academic author;

  • Coordinate Clinical Team responsibilities and activities, monthly meetings, and case consultations
     

Program Evaluation
 

  • Evaluate counseling program outcomes and incorporate findings into state reporting and program delivery;

  • Evaluate workforce development training program outcomes and incorporate feedback into program delivery;

  • Collaborate as the primary contact between GHC staff, contract monitors, external evaluators, and technical assistance providers to fulfill program and grant requirements in a timely manner;

  •  

Program Management
 

  • Develop and implement counseling program policies and procedures;

  • Maintain contracts and partnerships with various universities;

  • Communicate regular updates to counselors, supervisors, and staff;

  • In collaboration with Clinical Director; support volunteer supervisors by providing direction and training pertaining to GHC policies, procedures, and practice frameworks;

  • Oversee weekly auditing of records in conjunction with supervisors, Data Manager, and Operations staff;

  • Recruit supervisors and students at field fairs, CE trainings, and county trainings;

  • Oversee grant project management, reporting, and CAB coordination;

  • Attends trainings, convenings, and calls as required by grant funder/s

  • Clinical Work

  • Assess for readiness for transition-related care and provide clearance letters;

  • In collaboration with other internal program departments, provide referrals to LSNC through the Medical-Legal Partnership as needed;

  • Comply with HIPAA, as well as GHC policies and procedures;

  • Maintain registration with BBS and liability insurance in good standing;

  • Maintain and schedule counseling waitlist intakes, forms, and up-to-date website resources.
     

DANELLE'S PLACE - RESPITE PEER ADVOCATE


At-A-Glance
Reports to the Director of Mental Health

Salary and Benefits:

20.00/hour at 20-25 hours per week.

Sick time & PTO, holiday and educational assistance.

Hours:

Daytime Tuesday-Friday

Start Date: ASAP

Under direct supervision by the Director of Mental Health and the collaborative supervision of the Danelle’s Place respite team, the Respite Peer Advocate is responsible for providing direct support to Respite community members, supervising the Respite space during in-person hours, helping people sign in and out of Respite, and prepping the space for Respite events. The Respite Peer Advocate position will primarily focus on community members and their journey through our program.

Gender Health Center (GHC) is a grassroots Sacramento-based non-profit serving the needs of the trans and gender non-conforming communities. Our mission is to “affect change that alleviates the systematic oppression of transgender people - especially those at the intersections of identity.” We approach this work through advocacy, training, and direct services, using a social justice lens and mental health centered model. GHC is committed to a values-based approach to our community service and employment; such as anti-oppression, anti-racism, harm reduction, authenticity, self-determination, anti-pathologization, and trans-centered leadership.
 

The Nitty Gritty: 
 

Specific Duties:

  • Be present at Gender Health Center during Respite hours

  • Greet all community members as they enter the space

  • Assist community members with signing in and out of Respite as well as completing necessary forms

  • Set-up, breakdown, and thoroughly sanitize the respite space

  • Collaborate with respite staff for event planning

  • Coordinate internal and external service referrals, and maintain an up-to-date knowledge of services available in Sacramento

 

Qualifications:

  • Demonstrated proficiency with Microsoft Office programs, PCs, and Apple products.

  • Knowledge of de-escalation techniques in stressful situations (certification preferred but not required)

  • Relevant lived experience and the ability to connect with target population

  • 2+ years experience in direct social work or related service preferred

  • Foundational knowledge of the practices of confidentiality (HIPAA) and ethical service delivery 

 

Qualities:

  • Boundaries: Applicants must possess healthy boundaries, limits, and the communication skills required to enforce those boundaries with community members, staff, and external stakeholders (not answering phone calls outside of work hours, writing incident reports when necessary, etc.) This includes the ability to set and negotiate limits and expectations with program participants.

  • Communication Skills: Must work well on teams of varying size and one-on-one with other staff members. Ability to work effectively within a collective and be approachable, non-judgmental, proactive, and empathetic. Must be able to apply constructive criticism in the workplace. Must be consistently reachable through established work communication methods during work hours.

  • Attention to Detail: Ability to check for minute details and make sure data is being recorded, organized, and stored properly so that it may be easily used and referred to. 

  • Self-Care: Demonstrates commitment to own mental health and wellbeing in order to be effective in work space as well as to lower the possibility of burn-out.

  • Harm Reduction: Commitment to harm reduction and de-pathologization principles and well as understanding of social determinants of health, impact of systemic oppressions (for instance racism, ableism, etc.)

  • Deescalation: Must be calm and constructive in conflict or crisis, as well as possess strong deescalation skills.

  • Organization: Excellent time and workload management skills necessary to maintain balance of all responsibilities and meet deadlines. 

Bilingual Spanish speakers are strongly encouraged to apply! 

 

Cultural Competency & Fit

The ideal candidate will have demonstrated experience in organizations that provide health, mental health, harm reduction, and social service delivery with communities affected by systematic marginalization due to poverty, gender identity, racism, disability, health and stigma. They will be ethically-minded, a self-starter, and a strong communicator who can manage multiple projects in a continuously changing environment. 

FRONT DESK LEAD


At-A-Glance
Reports to the Director of Operations

Salary/Benefits: 
$16.00 hourly. Organization covers 90% of Kaiser medical insurance, Guardian Dental & Vision. Flexible Spending Account (FSA) for medical and childcare, Short Term Disability and Life Insurance. 120 hours of PTO per year - 16 hours additional every 2 years of employment, additional health-related time off earned at 1 hour per 17 hours worked, and 21 paid holidays a year. Up to $2000 per year of educational assistance available in the form of tuition and textbook reimbursement. 

Hours: 
Daytime Monday through Friday, 9AM-6PM. Lunch always at 12 Noon

Accessibility
Work site is located on the second floor of a building with no elevator access.
 

Start Date: 
As soon as possible
 

Closing Date: 
October 19th, 2021. Resumes must be submitted to Ome at ome@ghcmail.org. NO PHONE CALLS.

Under supervision of the Director of Operations, the Front Desk Lead operates the telecommunication system, answers the phones, greets community members, manages visitor log book, issues visitor badges, accepts payments, and handles some appointment booking, cancellations, and rescheduling. This person must effectively interact with community members, visitors, and providers to procure timely appointment offerings and maintain a positive relationship with customers. They are responsible for maintaining an updated knowledge of all programs to be able to quickly support and direct community members in getting access to services. 

Position Tasks and Responsibilities 

  • In collaboration with the Director of Operations, create and implement efficient front desk processes and procedures 

  • Screen all phone calls and sort onto waitlists

  • Attend assigned staff, program, and agency meetings 

  • Act as ambassador of GHC to create a welcoming environment for community members, providers, and visitors

  • Set up the building each day and follow opening procedures, including updating the daily room booking board and appointment schedules (remote at this time, but will be changing in near future)  

  • Answer a high volume of calls, social media messages, online contact form inquiries, and voicemails promptly  

  • Greet community members and inform staff and providers of appointment and visitor arrivals

  • Support in backup for booking, canceling, and rescheduling community member appointments  (experience with Square POS)

  • Collect and document payment for services using a Square POS system

  • Provide general office support and maintain the general cleanliness of the front office

  • Adherence to GHC organizational policies

  • 2% bonus for bilingual, English & Spanish fluency 
     

The Nitty Gritty: 
 

Qualifications 

  • 2+ years experience in clerical, reception, or customer service roles and responsibilities (health or mental health settings are a plus) 

  • Understanding of harm reduction, social determinants of health, impact of systemic oppressions (for instance racism, ableism, etc)

  • Commitment to practices of confidentiality (HIPAA) and ethical service delivery

  • Strong interpersonal skills, and collaborative, team-oriented approach

  • Ability to pivot nimbly when introduced to new processes

  • Approachable, non-judgmental, empathetic, and calm in conflict or crisis

  • Demonstrated proficiency with Microsoft Office and Google Suite programs

  • High attention to detail

  • Excellent and effective client-facing, provider-facing, and other stakeholder-facing communication skills 

  • Excellent time management, organization, and task prioritization skills

  • Knowledge of local health and social service agencies, and local healthcare service delivery

  • Knowledge of diversity of trans and gender non-conforming communities, and ability to connect with target population

  • Ability to sit or stand for extended periods of time  

  • Ability to lift and carry 25lbs  
     

Cultural Competency & Fit
The ideal candidate will have demonstrated experience in organizations that provide health, mental health, harm reduction, and social service delivery with communities affected by systematic marginalization due to poverty, gender identity, racism, disability, health and stigma. They will be ethically-minded, a self-starter, and a strong communicator who can manage multiple projects in a continuously changing environment.